Terms & Conditions
Studio Bia Ltd, trading as Bia Galeria
Last updated: November 2025
Welcome to Bia Galeria. Please read these Terms and Conditions (“Terms”) carefully before using our website or placing an order. By accessing our site or purchasing from us, you agree to be bound by these Terms.
Company Information
Bia Galeria is the trading name of:
Studio Bia Ltd
Company number: 16662714
Registered address: 66 Ladbroke Grove, W11 2PB, London, UK
Email: hello@biagaleria.com
Website: www.biagaleria.com
Our Products
All pieces are made-to-order, handcrafted and produced individually once an order is placed.
As each piece is produced by artisans, natural variations in colour, texture, pattern, and finish may occur. These are features of the work, not defects.
Images on our website are for illustrative purposes only. Colours and finishes may vary slightly depending on lighting and display screens.
Orders & Payments
Orders are confirmed only once payment has been received in full.
By placing an order, you confirm that all information you provide (including delivery details) is accurate.
We reserve the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing, or supply issues. If this occurs, you will be refunded in full.
Production & Delivery
Each item is made-to-order. Total delivery times are estimated at 45–60 days for Europe and 45–80 days for the US and worldwide.
Delivery times are estimates and may vary due to customs, logistics, or unexpected delays. We cannot be held liable for courier or customs delays.
Express shipping may be available upon request before purchase.
Returns, Refunds & Damages
Because all pieces are made-to-order, we do not accept returns, cancellations, or refunds for change of mind.
Returns are only accepted in cases of damage or defect.
To report a damaged item:
-
Email hello@biagaleria.com within 7 days of delivery
-
Include photos of the packaging and the damaged item
-
We will arrange return shipping at our cost (for approved claims)
Once inspected and approved, a refund to the original payment method will be issued. If damage is not reported within 7 days, we cannot guarantee a refund.
International Shipping, Duties & Taxes
Orders shipped outside the UK may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
We cannot control or predict customs delays.
Intellectual Property
All content on this website including imagery, product designs, text, and branding is the property of Studio Bia Ltd. It may not be copied, reproduced, or used without written permission.
Liability
To the fullest extent permitted by law, Studio Bia Ltd is not liable for:
Delays caused by couriers, customs, or events outside our control
Minor variations in colour, shape, or finish due to handmade production
Indirect, consequential, or incidental damages
Our total liability for any claim will not exceed the purchase price of the item in question.
Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be resolved exclusively in the courts of England and Wales.
Changes to These Terms
We may update these Terms from time to time. The version published on our website at the time of purchase will apply to your order.
Contact
For any questions about these Terms, please contact us at:
hello@biagaleria.com